Privacy Policy
This notice explains how Partner Engine handles personal information collected through this website and through our managed lead acquisition and distribution activity.
Who operates Partner Engine
Partner Engine is a managed lead acquisition and distribution business serving the UK home-services market. Partner Engine is the controller of the personal information described in this notice. Privacy queries can be sent to sean@partnerengine.co.
What information we collect
- Contractor applications: name, company name, business email, telephone number, website, services required, coverage areas, weekly volume, response times and any additional information provided.
- Supply partner enquiries: name, company name, business email, website, services and regions supplied, delivery model, volume, indicative pricing, lead generation method and consent process details.
- Homeowner enquiries: contact details and the service details a homeowner provides when they express interest in a home-service quotation, together with the source and consent record of that enquiry.
- Technical information strictly necessary to serve and secure this website.
Why we collect it
- To assess, contact and correspond with businesses that apply to the contractor pilot or offer lead supply. Contractor and supply partner application details may be used to assess and contact potential business partners.
- To match homeowner enquiries to a contractor by service, coverage area and capacity, and to deliver those enquiries.
- To review delivery quality, record contractor feedback and improve future matching.
- To meet our legal and record-keeping obligations.
We rely on legitimate interests for business-to-business contact and service delivery, on consent where a homeowner has agreed to be contacted about a relevant service, and on legal obligation where record keeping is required.
Sharing homeowner details with contractors
Where a homeowner has expressed interest in a service, their enquiry details may be shared with a matched local contractor so that the contractor can respond, qualify the enquiry and provide a quotation.
Depending on the delivery model agreed for that campaign, an enquiry may be sent to a single contractor on an exclusive basis, or to more than one contractor on a shared basis. The applicable model is confirmed before delivery begins, and the receiving contractor acts as an independent controller of the information it receives.
We also use service providers such as website hosting, email and form-processing providers, who process information on our instructions.
How long we keep information
- Homeowner enquiry records, including consent records: retained for up to 24 months from the date of the enquiry unless a longer period is required by law.
- Contractor and supply partner business contact records: retained for the duration of the relationship and for up to 36 months afterwards.
- Unsuccessful applications and general correspondence: retained for up to 12 months.
Your rights
You can request access to the personal information we hold about you, ask for it to be corrected or deleted, ask us to restrict or object to processing, and request a copy in a portable format. To make a request, email sean@partnerengine.co. We will respond within one month.
Objecting to marketing
You can object to marketing at any time by emailing sean@partnerengine.co with the word “Unsubscribe”, or by using the unsubscribe link in any marketing email. We will stop marketing contact promptly.
If you are not satisfied with our response, you may complain to the Information Commissioner’s Office.
Cookies
This website uses only cookies and storage that are strictly necessary to deliver and secure the site. We do not set advertising or non-essential analytics cookies, and we will not activate any such cookies before obtaining your consent.