Privacy Policy

Last updated: 27 August 2026

This notice explains how Partner Engine handles personal information collected through this website and through our managed lead acquisition and distribution activity.

Who operates Partner Engine

Partner Engine is a managed lead acquisition and distribution business. We operate two lines: lead generation and distribution for the UK home-services market, and international property enquiry generation, where we introduce prospective property buyers to established property companies in Greece and the United Arab Emirates. Partner Engine is the controller of the personal information described in this notice. Privacy queries can be sent to privacy@partnerengine.co.

What information we collect

• Contractor applications: name, company name, business email, telephone number, website, services required, coverage areas, weekly volume, response times and any additional information provided.
• Supply partner enquiries: name, company name, business email, website, services and regions supplied, delivery model, volume, indicative pricing, lead generation method and consent process details.
• Homeowner enquiries: contact details and the service details a homeowner provides when they express interest in a home-service quotation, together with the source and consent record of that enquiry.
• Technical information strictly necessary to serve and secure this website.
• Property investor enquiries: contact details, the budget range and preferred area selected, the country identified from the enquirer's IP address, and the record of consent given — including the consent wording shown, its version, the time and date, the page the enquiry was made from, the IP address and the browser user agent.
• Passcode confirmation data: the telephone number submitted and whether a one-time passcode sent to it was successfully entered. Passcodes are delivered by Twilio, acting as our processor. We do not retain the passcode itself.
• Property company enquiries: name, job title, company name, business email, telephone number and the answers given about enquiry volume and sales process, where a company expresses interest in receiving enquiries from us — including through lead forms on Facebook and Instagram.

Why we collect it

• To assess, contact and correspond with businesses that apply to the contractor pilot or offer lead supply. Contractor and supply partner application details may be used to assess and contact potential business partners.
• To match homeowner enquiries to a contractor by service, coverage area and capacity, and to deliver those enquiries.
• To review delivery quality, record contractor feedback and improve future matching.
• To meet our legal and record-keeping obligations.
• To confirm that a telephone number given in a property enquiry is genuine and reachable, before that enquiry is passed to any company.
• To introduce a property enquiry to a single property company matched against the budget and area the enquirer selected.
• To contact property companies that have asked to receive enquiries from us, and to assess whether they are able to respond to enquiries within a suitable timeframe.

We rely on legitimate interests for business-to-business contact and service delivery, on consent where a homeowner has agreed to be contacted about a relevant service, and on legal obligation where record keeping is required.

Sharing homeowner details with contractors

Where a homeowner has expressed interest in a service, their enquiry details may be shared with a matched local contractor so that the contractor can respond, qualify the enquiry and provide a quotation.

Depending on the delivery model agreed for that campaign, an enquiry may be sent to a single contractor on an exclusive basis, or to more than one contractor on a shared basis. The applicable model is confirmed before delivery begins, and the receiving contractor acts as an independent controller of the information it receives.

We also use service providers such as website hosting, email and form-processing providers, who process information on our instructions.

Sharing property enquiries with property companies

Where someone submits a property enquiry, their details are passed to one property company only, selected against the budget range and preferred area they gave us. We do not share the same enquiry with more than one company, and we do not resell enquiries.

The receiving company acts as an independent controller of the information from the point it is transferred, and is responsible for its own use of it.

Enquiries are shared only where the enquirer has consented to being contacted by a property company, and only after the telephone number has been confirmed by passcode.

We also use service providers to host our systems, deliver passcodes and process form submissions. These providers act on our instructions.

How long we keep information

• Homeowner enquiry records, including consent records: retained for up to 24 months from the date of the enquiry unless a longer period is required by law.
• Contractor and supply partner business contact records: retained for the duration of the relationship and for up to 36 months afterwards.
• Unsuccessful applications and general correspondence: retained for up to 12 months.
• Property enquiries, including the consent record and passcode confirmation status: retained for up to 24 months from the date of the enquiry.
• Property company contact records: retained for the duration of the relationship and for up to 24 months afterwards.

Your rights

You can request access to the personal information we hold about you, ask for it to be corrected or deleted, ask us to restrict or object to processing, and request a copy in a portable format. To make a request, email privacy@partnerengine.co. We will respond within one month.

Objecting to marketing

You can object to marketing at any time by emailing privacy@partnerengine.co with the word “Unsubscribe”, or by using the unsubscribe link in any marketing email. We will stop marketing contact promptly.

If you are not satisfied with our response, you may complain to the Information Commissioner’s Office in the United Kingdom, or to the data protection supervisory authority in the country where you live.

Where your information is held

Property enquiry data is stored on servers located in the European Union (Frankfurt, Germany). Our operations are conducted from Israel, which the European Commission has recognised as providing an adequate level of data protection.

Where an enquiry is introduced to a property company outside the European Economic Area — for example in the United Arab Emirates — that transfer takes place on the basis of the enquirer's explicit consent to be contacted by that company.

Cookies

This website uses only cookies and storage that are strictly necessary to deliver and secure the site. We do not set advertising or non-essential analytics cookies, and we will not activate any such cookies before obtaining your consent.